Customer Service Administrator

In today's competitive market, proficient customer service administration is pivotal for businesses to thrive.

The Customer Service Administrator Course offers a comprehensive understanding of Customer Relationship Management (CRM), an indispensable aspect of modern business operations.

Spanning across eight modules, this course delves deep into CRM fundamentals, strategies, data analysis, databases, and the future trajectory of CRM. Learners will learn techniques to enhance customer relationships, handle complaints effectively, and utilise data for informed decision-making.

In the UK, 86% of consumers are willing to pay more for better customer experience, while 73% of consumers point to customer experience as an essential factor in purchasing decisions.

With the customer service industry projected to grow by 15% in the next five years, mastering CRM is crucial for professionals to meet evolving consumer demands and secure competitive advantage in the market.

Learning Outcomes:

• Gain an in-depth understanding of Customer Relationship Management (CRM) principles.
• Learn fundamental techniques and strategies for effective CRM implementation.
• Develop proficiency in data analysis and interpretation within CRM systems.
• Acquire skills in managing CRM databases and utilising them for enhanced customer interactions.
• Learn strategies for handling customer complaints and strengthening customer relationships.

★ Courses we are offering with Customer Service Administrator ★

1. Customer Relationship Management
2. Phone-Based Customer Service
3. Retail Customer Service Diploma
4. Certificate in Know Your Customer & Customer Due Diligence
5. Ultimate Body Language Masterclass
6. Email Writing
7. Communication Building Masterclass
8. People Management Diploma
9. Diploma in Lean Process and Six Sigma
10. Cross - Cultural Awareness
11. Public Speaking: Confident Delivery Skills
12. Assertiveness and Self Confidence Development
13. Using Mindfulness at Work for Productivity
14. Workplace Productivity Training
15. Decision Making and Critical Thinking

Additional perks of selecting Customer Service Administrator course from Thames College:

This Customer Service Administrator course offers you the benefit of —

• Learn Customer Service Administrator with an engaging voiceover and visual elements.
• Lifetime access to the Customer Service Administrator course.
• Participate in quick assessments and get instant feedback on your Customer Service Administrator course progress.
• Study Customer Service Administrator on your own schedule.

Those looking to improve their abilities while preparing for a specific job opportunity can take the Customer Service Administrator course! This Customer Service Administrator course will keep you up to speed on the most relevant revisions and will teach you how to implement them. So, if you want the finest training possible, you should invest in this Customer Service Administrator course.

Course Curriculum:

• Module 01: Introduction to Customer Relationship Management (CRM)
• Module 02: CRM Fundamentals
• Module 03: CRM Strategies
• Module 04: Data Analysis in CRM
• Module 05: CRM Databases
• Module 06: Deepening Customer Relationship
• Module 07: Handling Customer Complaints
• Module 08: Future of CRM

Those who want to strengthen their skills while training for the desired job should take advantage of the Customer Service Administrator training!

This Customer Service Administrator course is accessible to anyone with an eagerness to learn.

• Customer Service Administrator: £20,000 - £25,000 per annum
• CRM Coordinator: £25,000 - £30,000 per annum
• Customer Relationship Manager: £30,000 - £35,000 per annum
• CRM Analyst: £25,000 - £30,000 per annum
• Customer Experience Specialist: £25,000 - £30,000 per annum

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Hardcopy CPD Certificate

Hard copy certificate - Included